Cookie Policy

What is a cookie?

A cookie is a small piece of data that is sent between a website and your web browser, enabling the website to function properly and the website owner to collect helpful information about your visit.

A cookie cannot read data from your hard disk or read cookie files created by other websites.

If a cookie is a “session” cookie, it will expire at the end of your browsing session.

“Persistent” cookies remain on your device even after you close your browser; this helps to remember your preferences ready for the next time you visit.

Why do websites use cookies?

Most websites use cookies, as they help organisations achieve a number of common business objectives.

Cookies play an important part in delivering the intended functionality and security of a website. For example, they help a website remember your log-in details and can provide helpful information during a cyber security attack.

Another objective might be to learn about and improve the user experience of visitors to the website. Information collected by cookies can also be used to show you content that you are likely to be most interested in when you visit the website or within marketing material.

What cookies does this website use?

In this section you can find details on the cookies we use for our website.

It is important to be aware that our cookies will never analyse visits to other websites or track any internet searches being undertaken whilst you still have a window open on our website.

Strictly Necessary Cookies

These types of cookies are crucial to the core functionality and security of our website.

Cookies Provider Purpose Duration
test_cookie Google To check whether your web browser is set to allow or reject cookies. 1 day
__lc_cid __lc_cst __lc_mcid __lc_mcst LiveChat Necessary for the functionality of the website’s chat-box function. 3 years
__livechat_lastvisit Stores when the user last used LiveChat. 37 months
__livechat Used to hide the user’s personal customisation of LiveChat.
CookieConsent   Consentric Stores the user’s cookie consent state for the current domain. 1 year
CookieControl   To control the cookies applied based on user cookie management choices. 3 months
@@scroll# xxxxxxxxx Session
PHPSESSID   SurveyLegend Preserves user session state across page requests. Session
__utmt Used to throttle the speed of requests to the server. 1 day
lc_sso7426011 To enable the use of SurveyLegend services. 1000 days

Analytics Cookies

These cookies help us and the third parties we work with to understand how effective our website is by collecting and reporting information on usage. Information collected by these cookies helps us to improve the user experience of our website and any associated services.

Cookies Provider Purpose Duration
_ga (x2) Consentric
SurveyLegend
Registers a unique ID used to generate statistical data on how the visitor uses the website and to throttle request rate. 2 years
_gid (x2) _gat (x2) 1 day
Pardot (x2) Pardot by Salesforce Consentric This is set if you’re logged into the Pardot app as a user, to maintain the session and remember previously set filters. This cookie isn’t set on a visitor’s browser. Session
__utm.gif   Google Google Analytics Tracking Code that logs details about the visitor’s browser and computer. Session
__utma   SurveyLegend Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit. Used by Google Analytics. 2 years
__utmb   Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit. 1 day
__utmc Registers a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit. Session
__utmz Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics. 6 months

Marketing Cookies

These cookies track your activity across the website in order to predict the kinds of products and services you are likely to be interested in, so that we can make you aware of them in personalised marketing material.

Cookies Provider Purpose Duration
Collect   DoubleClick (by Google) Tracks visitors across devices and marketing channels. Registers and reports the user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. Session
IDE 1 year
r/collect This cookie is used to send data to Google Analytics about the visitor’s device and behavior. It tracks the visitor across devices and marketing channels. Session
visitor_id# (x3) visitor_id#-hash (x3) Consentric Pardot by Salesforce Identifies and tracks you as a unique visitor in order to tailor marketing. 10 years
lpv601271 1 day
NID Google Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. 6 months

Preference Cookies

These cookies are used to record the options and preferences that you select on our website so that we can respect your choices in subsequent interactions with the website.

Cookies Provider Purpose Duration
yt-remote-cast-installed yt-remote-fast-check-period yt-remote-session-app yt-remote-session-name YSC YouTube   Stores the user’s video player preferences, enables and monitors video usage, and enables GPS geographical location tracking on mobile devices. Session
yt-remote-connected-devices yt-remote-device-id Persistent
VISITOR_INFO1_LIVE 179 days
GPS 1 day
PREF 8 months
Pardot (x2) Pardot by Salesforce Consentric This is set if you’re logged into the Pardot app as a user, to maintain the session and remember previously set filters. This cookie isn’t set on a visitor’s browser. Session

How can you control the cookies being applied?

To manage the use of cookies, simply click on the ‘C’ icon on the side of our website, which is visible on all pages of the website.

Alternatively, you can set your browser to block or delete cookies. You can find out more about how to do this by clicking one of the following links:

Windows Internet Explorer: Click here

Firefox: Click here

Google Chrome: Click here

Safari: Click here

Please note that blocking or deleting cookies is likely to have a negative impact upon your user experience and the functionality of the website during your visit.

How do we protect information that is collected?

We hold any information collected by cookies securely in line with recognised industry standards and never sell it on to third parties.

Further information on how we hold your data securely and your rights in relation to your data can be found in the Data Protection section of our website.

Where can you find out more?

For more information on cookies in general, please visit All About Cookies.

If you would like to know more about how Wood for Trees and its parent company MyLife Digital Ltd manages cookies, please email us on dataprotection@mylifedigital.co.uk.